Returns & Refund Policy

Returns & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in the same condition you received them.
• To initiate a return, please contact us at support@pawandplayco.com with your order number and reason for return.

Refunds

• Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

• If you received a damaged or defective item, we'll replace it at no extra cost. Please email us with a photo of the item.

Non-Returnable Items

• For hygiene reasons, grooming tools and certain pet accessories may not be eligible for return once opened. Please contact us if you have questions.

If you have any questions about our return policy, don't hesitate to contact us.