Return Policy

Return Policy

At Paw & Play Co., your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.

How to Start a Return

To initiate a return, please contact us at [your email address] with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

If you received a damaged or defective item, we'll gladly send a replacement at no extra cost. Please contact us within 7 days of delivery with a photo of the issue.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned: opened grooming products, consumables, or items marked as final sale.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

If you have any questions, don't hesitate to reach out — we love hearing from fellow pet lovers!